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# TITAN WHITE-LABEL AGENCY RESELLER MASTER SERVICES AGREEMENT
**Version:** 4.2-ENT | **Effective Date:** [DATE] | **Classification:** CONFIDENTIAL – COMMERCIAL TERMS
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## 1. PARTIES & DEFINITIONS
**1.1 Parties.** This Master Services Agreement ("**MSA**") is entered into by and between **Titan Schema Technologies, Inc.**, a Delaware corporation with principal offices at [TITAN ADDRESS] ("**TITAN**," "**We**," "**Us**," "**Our**") and the entity identified on the Order Form ("**Agency**," "**You**," "**Your**"). Collectively, the "Parties"; individually, a "Party."
**1.2 Key Definitions.**
| Term | Definition |
| :--- | :--- |
| **Platform** | TITAN’s proprietary schema generation, validation, deployment, and monitoring SaaS platform, including APIs, SDKs, CLI, and Dashboard. |
| **Services** | Access to the Platform, White-Label Licenses, API throughput, Support tiers, and Professional Services purchased via Order Form. |
| **Order Form** | A mutually executed ordering document (electronic or paper) referencing this MSA, specifying Package Tier, Fees, Term, and Volume Commitments. |
| **End Customer** | Any third-party entity to whom Agency resells, sub-licenses, or provides the Services under Agency’s brand. |
| **Agency Brand** | Agency’s trademarks, logos, trade dress, and custom domain (CNAME) applied to the Platform per Section 4. |
| **Client Data** | All data, content, schemas, validation logs, and metadata submitted by Agency or End Customers to the Platform. |
| **TITAN IP** | The Platform, algorithms, models, prompts, UI/UX, documentation, APIs, and all modifications/derivatives thereof. |
| **Package Tiers** | **Starter ($79/mo)**, **Growth ($199/mo)**, **Scale ($399/mo)**, **Enterprise ($675/mo)**. Feature matrices defined in **Exhibit A**. |
| **Validation Event** | A single execution of the Schema Validation Engine against a target endpoint or payload. |
| **Force Majeure** | Events beyond reasonable control (acts of God, cyber-terrorism, cloud provider outages > 4hrs, regulatory action). |
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## 2. SCOPE & ORDER OF PRECEDENCE
**2.1 Scope.** This MSA governs all Order Forms. In case of conflict: **Order Form > SLA (Exhibit B) > DPA (Exhibit C) > MSA > Exhibit A (Features).**
**2.2 Future Orders.** New Order Forms incorporate this MSA by reference without re-execution.
**2.3 Affiliates.** Agency Affiliates may place Order Forms if jointly liable; "Agency" includes permitted Affiliates.
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## 3. LICENSE GRANT & RESTRICTIONS
**3.1 Grant.** Subject to Agency’s compliance with this MSA and payment of Fees, TITAN grants Agency a **non-exclusive, non-transferable (except per Section 14.2), revocable, limited** right during the Term to:
(a) Access and use the Platform via Dashboard/API for internal operations and End Customer delivery;
(b) Sub-license Platform access to End Customers **solely** under Agency Brand (White-Label);
(c) Use TITAN Documentation solely to support permitted use.
**3.2 White-Label Requirements.**
(a) Agency **must** configure CNAME (e.g., `schema.agency.com`) and TLS certs (Agency procures/manages certs; TITAN supports SNI/ACME).
(b) Zero TITAN branding in UI, emails, reports, API responses (`Server` headers), or error pages for End Customers.
(c) Agency owns the End Customer relationship; TITAN has **no direct contractual privity** with End Customers.
**3.3 Restrictions.** Agency shall not, and shall contractually bind End Customers not to:
(a) Reverse engineer, decompile, or extract training data/model weights from the Platform;
(b) Use Platform to build competing schema/validation products;
(c) Expose API Keys/Secrets in client-side code (enforce PKCE/Backend-for-Frontend);
(d) Resell "bare metal" API access without value-add (managed service, consulting, UI wrapper required);
(e) Process Special Category Data (GDPR Art. 9) without prior written TITAN approval + DPA Amendment;
(f) Exceed Rate Limits (Exhibit A) or bypass metering.
**3.4 Reservation of Rights.** All rights not expressly granted are reserved. TITAN owns all TITAN IP. No implied licenses.
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## 4. WHITE-LABEL OPERATIONS & BRANDING
**4.1 Brand Assets.** Agency provides: Logo (SVG/PNG), Favicon, Primary Hex, Support Email, Legal Entity Name, Terms/Privacy URLs. TITAN applies within 2 Business Days of receipt.
**4.2 Custom Domain & TLS.**
(a) Agency creates `CNAME` record → `whitelabel.titan.schema` (or dedicated IP for Enterprise).
(b) Agency manages TLS via Let's Encrypt (auto) or uploads custom cert/key (PEM). TITAN terminates TLS at Edge (Cloudflare/AWS CloudFront).
(c) **SLA:** TLS issuance/renewal < 15 mins (auto) / 2 Business Hours (manual upload).
**4.3 Email White-Label.** Transactional emails (invites, alerts, reports) sent via `[email protected]` (DKIM/SPF/DMARC aligned). Agency configures DNS TXT records provided by TITAN.
**4.4 Legal Documents.** Agency hosts its own Terms of Service / Privacy Policy / DPA at provided URLs. TITAN links in footer/modal. TITAN DPA (Exhibit C) flows down to End Customers via Agency’s DPA.
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## 5. FEES, BILLING & PAYMENTS
**5.1 Fees.** Per Order Form. Package Tiers (Monthly/Annual Prepay):
| Tier | Monthly | Annual (15% Disc) | Included Validations/mo | Overage / Validation | Seats | Dedicated Infra |
| :--- | :--- | :--- | :--- | :--- | :--- | :--- |
| **Starter** | $79 | $806 | 50,000 | $0.0012 | 3 | Shared |
| **Growth** | $199 | $2,030 | 250,000 | $0.0009 | 10 | Shared |
| **Scale** | $399 | $4,070 | 1,000,000 | $0.0006 | 25 | Shared (Priority) |
| **Enterprise** | $675 | $6,885 | 5,000,000 | $0.0003 | Unlimited | **Single-Tenant Option** |
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## SECTION 9: 72-HOUR CHARGEBACK REMEDIATION & CRYPTOGRAPHIC PROOF OF DELIVERY (Ed25519)
1. **72-Hour Technical Remediation SLA:** Prior to initiating any payment processor dispute or chargeback, Partner/Buyer agrees to submit a Technical Remediation Notice to [email protected]. TITAN Capital Forensics LLP guarantees a dedicated engineering resolution or artifact replacement within 72 hours.
2. **Cryptographic Proof-of-Delivery (PoD):** Upon license provisioning at /claim-license/, the system generates an immutable Ed25519-signed Proof-of-Delivery Receipt binding order_id + buyer_email_hash + target_domain + timestamp_utc + sha256_artifact. Both parties stipulate that this cryptographic receipt constitutes conclusive evidence of enterprise digital delivery.